![]() ![]() You have all the tools you need to improve customer satisfaction! Live chat, conversational chatbots, email templates, phone support, etc. Communication tools: Hubspot provides support teams with several tools to communicate more effectively with those who need your help.You can then assign these tickets to the different members of your Customer Service department, and follow their evolution in dedicated dashboards. Support ticket management: You can create tickets and associate them directly with contacts in your CRM.This way you know where to put everyone's focus and better organize yourself regardless of the size of your team.ĭesigned to optimize customer satisfaction, the Service Hub allows your Support Department to respond more effectively to the problems encountered by your users. ![]() ![]() Detailed Reporting: Hubspot's reports make it very easy to access a team's performance, as well as get key insights into deal forecasting.The possibilities are endless, especially since Hubspot integrates thousands of third-party applications that you can connect to create automated workflows. Schedule calls, send reminders, sequence emails, etc. Task automation: Save time every day by relieving your teams of repetitive and time-consuming tasks.Appointment scheduling: Thanks to the synchronization of your Google and Outlook accounts, you can schedule your appointments directly in your CRM according to the availabilities in your schedule. Email tracking: Gmail / Outlook integration not only allows you to add a contact to your CRM directly from your email, but also to track email correspondence, to know if your messages have been opened (and how many times), to know if your recipient has clicked on a link, etc. ![]()
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